Technical support options

This is a preliminary ("technical beta") release of Windows Media Player 10. Because the software is still under development, some features might not work as expected.

If you encounter a problem while using this software, see the Release Notes page on the Windows Media Web site. It includes information about the minimum system requirements and any known issues.

If you need further assistance, you can obtain technical support by using the Windows Media Beta Newsgroup (microsoft.public.windowsmedia.beta). When you ask your question on the newsgroup, be sure to include the following information:

• Windows Media Player version (for example, "10.00.00.xxxx"). To display the Player version, on the Help menu, click About Windows Media Player.
• Windows operating system version (for example, "Windows XP Professional Service Pack 1"). To display the Windows version, click Start, right-click My Computer, and then click Properties.
• The task that you were trying to accomplish prior to encountering the problem
• If an error message is displayed, note the error message text (for example, "Windows Media Player has encountered an unknown error.")
• If an error message is displayed, note the error message ID number (for example, "C00D11CD"). To display the ID number, click the Web Help or More Information button when the error message is displayed.
• If the problem only occurs when you use a particular file, Web link, or URL, provide details about that item

Please note that the newsgroup is maintained primarily by users such as yourself. Consequently, Microsoft cannot guarantee that your question will be answered.

For information about using a newsgroup, see the Using Newsgroups page on the Microsoft Web site.

Related topics

• Troubleshooting the Player